Common questions
I can’t find an event
Section titled “I can’t find an event”Check the region filter, and tick Show archived if it’s already happened. Events aren’t listed until they open for signups.
There’s no signup button
Section titled “There’s no signup button”The event shows why instead. See When you can’t sign up.
I need to pull out after signups closed
Section titled “I need to pull out after signups closed”Message the coordinator.
My costume isn’t listed
Section titled “My costume isn’t listed”See If your costumes are wrong.
Why do you need my mobile number?
Section titled “Why do you need my mobile number?”See Why we ask for contact details.
Will I be told if I get off the waitlist?
Section titled “Will I be told if I get off the waitlist?”Yes, by private message.
My calendar didn’t update
Section titled “My calendar didn’t update”A single event added with Add to Calendar doesn’t update; subscribe instead. Subscribed calendars can take up to a day to update in Google Calendar.
A troop is missing from My Troops
Section titled “A troop is missing from My Troops”See Missing a troop?
I’m the point of contact for an event
Section titled “I’m the point of contact for an event”You can open its attendance sheet, with everyone’s contact details: click View Attendance Sheet at the bottom of the event. Keep printed copies safe.
I keep getting “Troop Report Needed” messages
Section titled “I keep getting “Troop Report Needed” messages”The report for an event you trooped hasn’t been posted. Post it, or ask someone else who trooped to.